Privacy Policy

This Privacy & Cookie Policy was last modified in June, 2023.

RBulance protects and connects your loved ones, pets, and important items to make your life easier and less stressful. We take your privacy as seriously as you do, and we are committed to protecting it. This Privacy Policy explains our practices regarding the collection, use, disclosure, transfer, storage, and protection of personal information that is collected through our products and services, as well as your choices regarding the same.

As you review our policy, keep in mind that it applies to RBulance ("we", "our", or "us") websites, mobile apps, help center, and other associated services we provide (“Services”).

Before accessing or using our Products and/or Services, please ensure that you have read this Policy and understand how we collect, store, use, and disclose your personal information as described herein.

I. INFORMATION WE COLLECT

The information RBulance collects depends on what RBulance Products or Services you use and how you use them.

Note that failure to provide necessary information when requested may result in you not being able to fully utilize our Products and/or Services.

A. Information You Give Us Directly

When you create or modify a RBulance account, update your preferences, purchase and/or activate a Product, contact us (including by social media), participate in an online survey, or otherwise interact with RBulance’s Products and Services, we may collect a variety of information, including:

Account Information. Your username, email address (optional), real name, date of birth, phone number, and registered vehicle registration plate number (optional).

Circle Information. When you create a Circle in your RBulance app and invite a friend or family member to join your Circle, we collect their name, email address, mobile phone number.

Other Information You Provide to Us. Information you provide in response to surveys about our Products or Services; any information about your friends that you provide us through our referral services, any information or content that you voluntarily submit or post to the RBulance or blogs, or comments you post to our Facebook page (or other social media pages), information you provide when seeking help from us, such as your name, email address, telephone number, mailing address, and records (including call recordings) and technical information related to the issues you experience.

B. Information We Collect When You Use or Interact with our Products and Services

We may collect other information when you use our Products and Services, such as:

Device Information. Information about your device, hardware, and software information, such as your mobile device identifiers, IP address, or browser information (including browser type and language preference).

Location and Movement Information. We collect your location and motion information through your IP address, WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device, motion information such as altitude, heading, and speed.

Driving Event Information. We may collect sensory and motion data from your mobile device, including gyroscope, accelerometer, compass, and Bluetooth (including information related to your motion activity such as whether you are cycling, walking, running, or driving, and information about your speed, acceleration, and deceleration).

Certain data we collect may be considered sensitive under applicable law. To the extent we collect sensitive personal information, we process such information for disclosed purposes as permitted by and in compliance with applicable law.

II. HOW WE USE YOUR INFORMATION

We may use and disclose your information to service providers to provide, maintain, and improve our Products and Services to develop new products and features, to determine which new products or services may be of interest to you and to promote our Products and Services.

We retain the information we collect for as long as necessary to provide our Products and Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons.

We may also de-identify, anonymize, or aggregate the information we collect, or collect it in a way that does not directly identify you. We may use and share such information as necessary for our business purposes and as permitted by applicable law.

A. Administrative Purposes

We may use information about you for our administrative purposes, including to:

• Provide the Products and Service to you;
• Measure interest in RBulance’s Products and Services;
• Develop new products and Services;
• Ensure the integrity, security and perform internal quality control and optimization of our Products and Service;
• Verify individual identity;
• Communicate about individual accounts and activities utilizing RBulance’s Products, Services, and systems;
• Make changes to any RBulance policies;
• Send messages to the email address you provide to us to verify your Account;
• For informational, transactional, marketing and operational purposes, such as Account management, customer service, or system maintenance;
• To prevent potentially prohibited or illegal activities;
• To enforce our Terms of Use and this Privacy Policy.

B. Marketing RBulance Products and Services

RBulance may use information, and Individuals who provide us with personal information may receive periodic emails, newsletters, mailings, or phone calls from us, as allowed by applicable law, for marketing purposes such as to:

• Provide you with information related to RBulance’s or our business partners’ products and services that may be of interest to you;
• Notify you of upcoming special offers/events we believe may be of interest;
• Conduct individual or market research;
• Conduct research and drive marketing analytics;
• Conduct online behavioral advertising;
• Introduce new content, features, Products or Services; and
• For other purposes disclosed at the time that you provide us your information; or otherwise with your consent.

C. Research and Development

We may use information to create non-directly identifiable information that we may use alone or in the aggregate with information obtained from other sources as set forth herein, in order to:

• Help us to optimally deliver our existing Products and Services;
• To develop new Products and Services;
• For research, and internal analysis;
• For instance, from time to time, RBulance may perform research (online and offline) via surveys. We may engage third-party service providers to conduct such surveys on our behalf (all survey responses are voluntary). The survey responses may be utilized to:
• Determine the effectiveness of our Products and Services;
• Perform various types of communications, advertising campaigns, and/or promotional activities;
• Learn more about our members and potential members and their individual and collective needs.
• If an individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous individual and aggregate data for research and analytics purposes.

D. Connecting with Social Media

If you use these Social Features, the supplemental information provided will allow us to verify information that you have provided to RBulance and to enhance our ability to provide you with information about our business, products, and Services.

These Social Features are operated solely by the respective Social Networks, and their service providers, and we recommend that you carefully read their privacy policies before you decide to use them. We have no control over or access to the information collected, stored, or used by such Social Networks, and the information practices of such Social Networks are not covered by this Privacy Policy.

E. Information Collected Automatically Through the use of Tracking Technology

We may use information collected through the use of Tracking Technologies (e.g. cookies and web beacons) to:

• Remember information so that you will not have to re-enter it during your visit or the next time you visit our website or use our Services;
• Authenticate your access;
• Keep track of your in-app specified preferences or choices;
• Display a personalized browsing history;
• Provide custom, personalized content and information, including targeted content and advertising;
• Record your device’s location and movements;
• Identify and contact you across multiple devices;
• Provide and monitor the effectiveness of our Services and our marketing campaigns;
• Monitor aggregate metrics such as total number of visitors, members, traffic, and demographic patterns;
• Provide specific technical support (diagnose or fix technology problems reported by our members or engineers that are associated with certain IP addresses or User IDs);
• Detect or prevent fraud or other harmful activities;
• Automatically update our mobile application on your system and related devices; and
• Otherwise plan for and enhance our Services.

III. INFORMATION WE DISCLOSE TO THIRD PARTIES

We disclose your information to select third-parties as well as our subsidiaries as set forth below.

We will not disclose your personal information to independent third parties other than in the circumstances discussed in this Privacy Policy without your prior consent.

We may also use and disclose your information for our protection and the protection of others to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of our Products and Services.

We may disclose this information within RBulance, with our subsidiaries, and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.

A. Disclosing to Others in Your RBulance Circles, or Friends

Depending on which tools and functionalities are enabled, you may choose to disclose your personal information to other members of your RBulance Circles, including your:

• Full name;
• Email address;
• Precise location;
• Driving event data;
• Information about your use of our Service with members of your Circles (e.g. whether you have logged in on a new device);

B. Information Posted to our Blogs, Community Forums or Other Public Websites

Any information or content that you voluntarily submit, or post to the RBulance websites or blogs, community forums, or comments you post to our Facebook page (or other social media pages) will automatically be available to the public. We may publicly post your reviews and comments online on our website or mobile app or link your reviews to third-party websites.

We are not responsible for any information you choose to provide on social media pages, or for any content or communications you receive as a result of sharing such information.

C. Purchasers and Other Third Parties in Connection with a Business Transaction

We may at any time buy or sell/divest the company, or any portion or combination of its products, services, assets and/or businesses. Personal information such as member names and email addresses, and other member information related to our Services will likely be one of the items transferred in these types of transactions. We may also disclose, transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, or similar transactions or proceedings.

D. Law Enforcement, Regulators, and Other Parties for Legal Reasons

We may disclose personal information to third parties (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) when required to do so by law or subpoena or if in our sole discretion, we determine it is necessary to (a) conform to the law, comply with legal process, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of use, this Privacy Policy, to take precautions against liability, to investigate and defend ourselves against any claims or allegations, or to protect the security or integrity of our site; and/or (c) to exercise or protect the rights, property, or personal safety of RBulance, our employees, members or others.

E. De-Identified Information

We may share with third parties, including advertisers and service providers, anonymized, aggregated and/or anonymous data we collect about you and other members, such as de-identified demographic information, de-identified location information, and information about the computer or device from which you access our Services, or the results of hashing your email address.

IV. HOW WE PROTECT YOUR INFORMATION

RBulance cares about the security of your information and we take great efforts to protect your personal information. We cannot guarantee and you cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

A. Security

We have implemented appropriate standards to reduce the risk of unauthorized or unlawful access to your personal information. No security system is impenetrable and we cannot absolutely guarantee the security of our systems and your information.

We will never send you unsolicited messages or contact you by phone requesting sensitive information. This may include account ID, password, payment, or national ID numbers. Please note that e-mails and other communications you send to us are not encrypted, and we strongly advise you not to share any sensitive information through these means.

If any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify the impacted individuals and take steps in accordance with any applicable laws and regulations.

B. Accuracy and Confidentiality of Your Email Address and Password

You are responsible for the secrecy of your password and ensuring the email address associated with your account(s) is accurate. We use your email address to contact you about service updates, changes to our policies, and account activities such as requests for your information.

We recommend using a strong password unique to this service. If you believe your account has been compromised, change your password immediately via the applicable app or website.

RBulance is not responsible for information or data transmitted to a third party as a result of a member providing an incorrect phone number or email address.

C. Onward Transfer

With respect to onward transfers to third-party agents acting on our behalf, RBulance remains liable should its agents process information in a manner inconsistent with the Privacy Shield Principles or other applicable laws. We may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

D. Data Retention

RBulance retains the information we receive as described in this Privacy Policy for as long as you use our Products or Services or as otherwise necessary to fulfill the purpose(s) for which it was collected, to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business interests, enforce our agreements, and to comply with applicable laws. Our retention is based upon the amount, nature, and sensitivity of the information, the purposes for which we process the information, applicable legal requirements, and our legitimate interests. The purposes for which we process information may dictate different retention periods for the same types of information.